Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 28 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2200 specialists in its offices located in Krakow and Katowice.

BPO Process Expert

Nr ref.:
Miejsce pracy: Kraków

Working with our BPO clients to analyse, design and roll-out key processes
Data gathering, process analysis and leading process identification and implementation
Run projects align with PMO methodology
Create  process maps and desktop procedures and ensure of a greater quality of DTP development especially in complex, judgmental areas
Support transformation and standardization processes
Co-operate with transition team members
Prepare and conduct benchmarking, including analysis of key differences impacting process performance, efficiency and effectiveness
Prepare and conduct workshops with the clients

Work experience in a BPO organisation
Deep knowledge concerning at least one of the processes P2P, O2C, R2R
End-to-end thinking and high analytical skills
A focus on results and a flexible, ‘can–do’ approach
Ability to work independently
Strong oral and written communication skills, including presentation skills
Ability to develop and hold relationships at all levels of the client’s company
Fluency in English, both written and oral
Advanced MS Office
Flexible working hours – can work from home when not required in the office or at a client location
Ability to travel at short notice

We will provide you with professional development in a supportive culture and as much stretch as you need to put your skills into action, learn and progress. You will have the opportunity to work with some of the most admired organisations across a range of industries and locations.
While you must have the readiness for worldwide travels, when no foreign assignments we offer you the support to organise your office at your own home and we respect the rule to keep the right life balance.
We offer an excellent remuneration package to include flexible benefits and bonus dependent on the candidate's competency, skills and level of expertise.

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