Capgemini Infrastructure Outsourcing Services is one the biggest outsourcing service providers in Poland. IOS has achieved great success and grown rapidly since the establishment of our first service center in Krakow six years ago. In 2006, we opened a second center in Katowice. Today, our team of 1,400 professionals delivers IT outsourcing services to 40 clients in 16 languages

Customer Service Advisor (Latvian language)

Nr ref.:
Miejsce pracy: Kraków

handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
delivering professional and prompt service to the customers
keeping records of all customers’ enquiries in the reporting system
analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
sending more complex enquiries to the relevant IT Support Team

Excellent Latvian language skills both verbal and written
Very good English skills
Excellent verbal and written communication skills
Professional telephone manner
Basic experience in Windows NT/2000/XP, MS Office, MS based applications
Basic technical support experience an advantage but not necessary
Flexible, well-motivated team player, ability to work under pressure

We offer a competitive salary and benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected outsourcing companies.

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