Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 28 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2200 specialists in its offices located in Krakow and Katowice.

Process Expert P2P Spanish or French Speaker

Nr ref.:
Miejsce pracy: Krakó

Determine if appropriate actions have been taken prior to escalation
Communicate resolution of item to Service Provider within agreed upon time frames        
Identify root cause of repetitive problems                                        
Propose remedial actions to reduce future instances of repetitive problems
Work with Service Provider and/or territory business units to implement processes to resolve identified root causes    
Engage with Service Provider to provide AP subject matter expertise                              
Participate in scheduled status update calls with Service Provider regarding operational issues         
Present territory issues with services provided.  Work with Service Provider to determine solutions and report back to business units on resolution of identified issues
Monitor business unit compliance with established AP Policies and Procedures                                
Work with business units to resolve areas of non-compliance identified by Service Provider
Responsible for, but not limited to, the following:                    
Coordinate and escalate rush/emergency invoice requests from initial request to payment
Determine root cause of returned payments/payment rejections and provide resolution
Review and research and resolve to balance out debit/credit reports
Communicate changes in VAT rates to Service Provider
Represent territory specific issues to AP Global Governance including internal audit controls and Sarbanes – Oxley (SOX)
Assist in project and process management tasks as required including new integration of new businesses
Review desktop procedures (DTPs) in conjunction with Global AP

Minimum 1 year experience in P2P (Account Payable and Procurement)
Very good English skills
Fluent knowledge of French or Spanish language is a must
SAP knowledge will be an advantage
Good analytical skills
Ability to enhance process and controls
Good Customer Service skills and client-focus attitude
Strong interpersonal skills and proactive approach
Teamwork approach
Flexibility, ability to deal with ambiguity and change
Ability to work under pressure

Interesting and stable job in international team
Competitive salary with attractive benefit package
Free private medical care
Multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
Tickets to cinemas and theatres
Additional life insurance
Intensive training package
Opportunity of personal development in a multinational environment
Friendly working atmosphere 

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