Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 28 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2200 specialists in its offices located in Krakow and Katowice. ,    , Currently, to our Business Process Outsourcing Center in Katowice we are looking for candidates for the position of:

Technical Service Engineer Italian Speaker

Nr ref.:
Miejsce pracy: Katowice

Handle technical product queries from dealers
Provide technical support to dealers during the installation and design phase of photovoltaic installations
Responsible for customer support concerning technical issues for PV Modules and PV Inverters
Responsible for providing dealers with product related certificates
Assist during the configuration of solar systems
Answer technical support questions about solar systems installation and maintenance
Document all call notes
Customer RMA (Return Material Authorization) handling using ERP system
Generate reports on several performance factors for evaluative purposes

Technical education required
Good English skills
Fluency in Italian
Experience in electronic equipment
Very good knowledge of MS Office ( especially - Microsoft Project, Excel and Word)
Excellent diagnostics and analysis skills
AutoCAD drafting experience
Experience in Customer Service 

Professional development in a dynamic, growing business.
 Competitive salary with attractive benefit package.
Free private medical care
Multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
Tickets to cinemas and theatres
Additional life insurance
Participation in prestigious international projects.
Excellent working atmosphere.

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